Coming to take your pet’s cremains home can be a difficult and emotional experience. Yesterday a family member stopped into Trader Joe’s before coming over to take her dog home. While she was checking out, the cashier was chatting with her and asked how her day was. She explained that she was sad because she was on her way to Chartiers Custom Pet Cremation to take her beloved dog home.

As she was walking out, the cashier ran over to her with a small bouquet of flowers, saying he hoped to brighten her day. It did.

Connecting with someone by really listening –simple but powerful way we can all improve the world around us.